Not Happy? We'll Make It Right!
Help Centre
Find quick answers to your questions below…
Orders
How to make an order?
1. Press the ADD TO CART button
2. Press the View Shopping Cart button or the Cart icon
3. Press the PROCEED TO CHECKOUT button
4. Enter your details, email, preferred password, name, address
5. Select shipping method and payment method
6. Press PLACE ORDER button
- You will then be taken to the order confirmation page.
- You you also receive confirmation of your order via email with PDF invoice receipt attached
2. Press the View Shopping Cart button or the Cart icon
3. Press the PROCEED TO CHECKOUT button
4. Enter your details, email, preferred password, name, address
5. Select shipping method and payment method
6. Press PLACE ORDER button
- You will then be taken to the order confirmation page.
- You you also receive confirmation of your order via email with PDF invoice receipt attached
What payment methods do we accept?
1. Credit and Debit Cards: VISA, MasterCard, AMEX, Maestro, UnionPay, DK, BC, Discover, Diners, in GBP, EUR, USD or AUD
2. PayPal: in GBP, EUR, USD or AUD
3. Apple Pay: in GBP, EUR, USD or AUD
4. Google Pay: in GBP, EUR, USD or AUD
5. Sofort Instant Bank Transfer: in GBP, EUR, CHF
6. Bank Wire Transfer: in GBP, EUR, USD or AUD - After placing an order you'll receive a "Bank Payment Details"
7. Purchase Order: Enter your PO number on the payment page, we will send you all our payment details
All payment options are available to select on the Final One-Page-Checkout page.
Has my order shipped?
Physical products like a printed book - you will receive a Shipping Confirmation Email as soon as it's dispatched.
Selected a tracked shipping service? Your tracking number will be included in the email.
Digital products like eBooks, Videos software/apps, you will immediately receive a separate email with the download/access details, if not, please check your spam folder.
Selected a tracked shipping service? Your tracking number will be included in the email.
Digital products like eBooks, Videos software/apps, you will immediately receive a separate email with the download/access details, if not, please check your spam folder.
Will digital products be available immediately?
Yes!
eBooks and Videos - Delivered within 2 minutes of payment via Coach Viewer App on PC, Mac, iOS, Android, Kindle Fire
Software / Apps - Available within 2 minutes of payment on PC, Mac, iPad, Android Tablet and Web
eBooks and Videos - Delivered within 2 minutes of payment via Coach Viewer App on PC, Mac, iOS, Android, Kindle Fire
Software / Apps - Available within 2 minutes of payment on PC, Mac, iPad, Android Tablet and Web
My order never arrived
If you selected a tracked service, then please track your order from the shipping confirmation email you received. If there is still a problem, reply back to the email and we will investigate.
If you selected a standard service, please reply back to the shipping confirmation email you received and we will investigate.
If you selected a standard service, please reply back to the shipping confirmation email you received and we will investigate.
